Refund policy

Refund Policy — The Cozy Corner Coffee

Freshness matters to us. Because our coffee is a perishable food product, we can't accept returns on opened bags. If your order arrives damaged, incorrect, or not fresh, we'll make it right — that's our promise.

Damaged, incorrect, or stale orders
Inspect your order when it arrives. If anything is damaged, wrong, or doesn't taste fresh, email us at info@thecozycornercoffee.com within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or a refund — your choice.

Unopened items
Unopened bags in their original packaging can be returned within 30 days of delivery. Email info@thecozycornercoffee.com first with your order number and we'll arrange the return with you. Items returned without contacting us first can't be accepted.

Non-returnable items
Opened or partially used coffee, and any items marked final sale, can't be returned — food safety rules don't allow resale of opened food.

Refunds
Once your return is received and inspected (or your replacement/refund is approved), we'll refund you to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

Exchanges
For damaged, incorrect, or stale orders, email us and we'll arrange a replacement directly — no need to place a second order.

Questions about returns? Email info@thecozycornercoffee.com.